Terms of service

TERMS OF SERVICE

Last updated: August 13, 2026

OVERVIEW

Welcome to VELSENNE.

The terms “we,” “us” and “our” refer to VELSENNE. VELSENNE operates this online store and website, including the related information, content, features, tools, products and services offered to customers collectively as the “Services.”

Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer the Services to you.

These Terms of Service, together with any policies referenced in them, describe your rights and responsibilities when you access or use the Services.

Please read these Terms carefully. They contain important information about your legal rights, including warranty disclaimers and limitations of liability.

By visiting, interacting with or using the Services, you agree to these Terms of Service and our Privacy Policy, available at:

/policies/privacy-policy

If you do not agree to these Terms or our Privacy Policy, you should not access or use the Services.

Nothing in these Terms excludes or limits any mandatory consumer rights available to you under applicable law.

SECTION 1 — ACCESS AND ACCOUNTS

By using the Services, you represent that you are at least the age of majority in your country, state or province of residence, or that you have obtained the consent of a parent or legal guardian where required.

To browse our store, place an order or use certain features, you may be asked to provide information such as your name, email address, billing information, payment details and shipping address.

You represent that the information you provide is accurate, current and complete, and that you have the right to provide and use that information.

You are responsible for maintaining the confidentiality and security of your account credentials and for activity conducted through your account. Please contact us promptly if you believe your account has been accessed without authorization.

You may not transfer, sell, assign or license your customer account to another person without our prior written permission.

SECTION 2 — PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to describe and display our products accurately.

However, colors, textures, dimensions and other visual details may appear differently depending on your device, screen settings, lighting conditions and production variations.

Where products are handmade or produced in small batches, minor variations in color, finish, fragrance, shape, weight or appearance may occur. Such reasonable variations do not necessarily constitute defects.

Product dimensions, weights, burn times, fragrance descriptions and other specifications are approximate unless expressly stated otherwise.

Fragrance perception is subjective and may vary between individuals and environments. A fragrance description does not guarantee that every customer will experience the fragrance in exactly the same way.

We reserve the right to update product descriptions, prices and availability, discontinue products or limit quantities offered to a person, household, geographic region or jurisdiction, subject to applicable law.

Nothing in this section limits your rights where a product is faulty, damaged, incorrectly supplied or materially different from its description.

SECTION 3 — CANDLE AND PRODUCT SAFETY

You are responsible for reading and following all safety instructions supplied with a product and displayed on its packaging or label.

Candles must never be left burning unattended. Keep burning candles away from children, pets, drafts, flammable materials and heat-sensitive surfaces.

Always place candles on a stable, heat-resistant surface and follow the recommended wick length, burn duration and remaining-wax limits provided with the product.

Discontinue use if a container becomes damaged or behaves abnormally.

Product safety and care guidance is also available on our Candle Care page:

/pages/candle-care

Failure to follow supplied warnings or instructions may increase the risk of injury, fire or property damage.

Nothing in this section excludes liability that cannot legally be excluded.

SECTION 4 — ORDERS

When you submit an order, you are making an offer to purchase the selected products.

An automatic order acknowledgement does not necessarily mean that your order has been accepted. An order is accepted when we confirm acceptance or dispatch the products, depending on the applicable checkout process and law.

We reserve the right to decline or cancel an order for legitimate reasons, including:

• Product unavailability
• Suspected fraud or unauthorized payment
• Incorrect pricing or product information
• Delivery restrictions
• Legal or regulatory requirements
• Unusually large quantities intended for unauthorized resale
• Circumstances that make fulfillment impractical

If we cancel an order after receiving payment, we will refund the applicable amount to the original payment method.

Please review your order carefully before submitting it. We begin processing orders promptly and cannot guarantee that an order can be cancelled or changed after it enters processing.

If we need to contact you about an order, we may use the email address, telephone number or billing information supplied during checkout.

Retail purchases are intended for personal or household use. Commercial resale, private-label and wholesale purchases require a separate agreement with VELSENNE.

Wholesale enquiries can be submitted through:

/pages/wholesale

SECTION 5 — PRICES, TAXES AND BILLING

Prices, discounts and promotions may change without notice. The price charged will be the price displayed when the order is submitted, subject to correction of obvious errors and applicable law.

Unless expressly stated otherwise, displayed prices may not include shipping charges, customs duties, import taxes, value-added tax, brokerage fees or other destination charges.

Available shipping charges and any taxes collected by us will be displayed during checkout where applicable.

International orders may be subject to additional charges imposed by the destination country. Unless checkout expressly states that such charges are included, they are the customer’s responsibility.

You agree to provide current, complete and accurate payment, billing and account information.

You represent that:

• You are authorized to use the payment method provided
• The payment information is accurate
• Charges submitted in connection with your order may be processed
• You will pay the displayed price and applicable charges

Currency conversion rates and fees may be determined by your payment provider or card issuer. We do not control those rates or fees.

SECTION 6 — SHIPPING AND DELIVERY

Orders are generally processed within 3–7 business days after successful payment confirmation.

Processing time is separate from shipping transit time. Delivery estimates are not guaranteed delivery dates.

Shipping may be affected by customs processing, carrier disruptions, public holidays, severe weather, peak periods and other circumstances outside our reasonable control.

Risk of loss or damage remains with VELSENNE until the products are delivered to you or to a person designated by you, except where applicable law provides otherwise or where you independently arrange a carrier that we did not offer.

You are responsible for providing a complete and accurate delivery address, recipient name, postal code, email address and telephone number.

Additional information is available in our Shipping Policy:

/policies/shipping-policy

SECTION 7 — RETURNS AND REFUNDS

Returns, refunds, damaged-product claims, cancellations and related matters are governed by our Return and Refund Policy:

/policies/refund-policy

Eligible return requests must generally be submitted within 14 calendar days after delivery.

Products returned because of a change of mind must be unused, unlit, undamaged and in resalable condition.

Candles that have been lit or used and home-fragrance products that have been used are not eligible for change-of-mind returns.

This restriction does not limit any rights relating to products that are faulty, damaged, incorrectly supplied or not as described.

Do not return any product without contacting us and receiving return instructions. Returns sent without prior authorization or to an address not provided by VELSENNE may not be accepted.

SECTION 8 — INTELLECTUAL PROPERTY

The Services and their content—including text, graphics, photographs, product descriptions, logos, videos, audio, layout and design—are owned by or licensed to VELSENNE, Shopify or the respective rights holders.

Such content is protected by applicable trademark, copyright, patent and other intellectual property laws and international conventions.

These Terms permit you to use the Services for personal, lawful and non-commercial purposes.

Without prior written permission, you must not:

• Reproduce, republish or distribute protected content
• Modify or create derivative works from protected content
• Use our product photographs or descriptions for commercial purposes
• Use VELSENNE branding in a way that suggests affiliation, authorization or endorsement
• Remove copyright, trademark or proprietary notices
• Systematically download, scrape or extract store content

VELSENNE names, logos, product names, designs and slogans may constitute trademarks or other protected brand assets. You may not use them without prior written permission.

Shopify’s names, logos and related brand assets belong to Shopify or its licensors.

All rights not expressly granted are reserved.

SECTION 9 — OPTIONAL TOOLS

We may provide access to tools or functionality supplied by third parties.

We may not monitor or control those third-party tools. Unless otherwise expressly stated, access is provided on an “as available” basis and without endorsement.

Your use of a third-party tool may be governed by the provider’s own terms and privacy policy. You should review those terms before using the tool.

To the extent permitted by law, we are not responsible for harm arising solely from third-party tools outside our reasonable control.

New tools and features added to the Services may also be subject to these Terms.

SECTION 10 — THIRD-PARTY LINKS

The Services may contain links to websites, content or services operated by third parties.

We are not responsible for examining or guaranteeing the accuracy, availability, security or practices of third-party websites.

If you leave our Services to access a third-party website, you do so subject to that third party’s terms and policies.

Complaints or questions concerning products or services purchased directly from a third party should be addressed to that third party.

Nothing in this section excludes responsibility that cannot legally be excluded.

SECTION 11 — RELATIONSHIP WITH SHOPIFY

VELSENNE uses Shopify’s ecommerce platform to provide the Services.

Sales made through this store are transactions directly between you and VELSENNE. Shopify is not the seller of VELSENNE products and is not responsible for fulfilling our orders.

Shopify may process information relating to your access to and use of the Services as described in Shopify’s Privacy Policy:

https://www.shopify.com/legal/privacy

To the extent permitted by applicable law, Shopify and its affiliates are not responsible for injury, damage or loss arising solely from products sold directly by VELSENNE.

SECTION 12 — PRIVACY

Personal information collected through the Services is handled in accordance with our Privacy Policy:

/policies/privacy-policy

Because our store is hosted by Shopify, Shopify may collect and process information relating to your access to and use of the Services.

Information may also be shared with payment processors, logistics providers, analytics providers and other service providers where necessary to operate the store, process payments, fulfill orders, prevent fraud, provide customer support and comply with law.

Some service providers may process information in countries outside your place of residence. Further information is provided in our Privacy Policy and Shopify’s Privacy Policy.

SECTION 13 — FEEDBACK AND REVIEWS

If you submit reviews, photographs, suggestions, ideas or other feedback, you confirm that you own the content or have the necessary rights to submit it.

You grant VELSENNE a non-exclusive, worldwide, royalty-free and sublicensable license to use, reproduce, adapt, publish, translate and display that content for operating, improving and promoting the Services, subject to applicable law and our Privacy Policy.

You represent that your submission:

• Is accurate and based on your genuine experience where presented as a review
• Does not infringe another person’s rights
• Does not contain unlawful, abusive, defamatory, obscene or misleading material
• Does not contain malware or harmful code
• Discloses any material incentive or compensation where required

We may moderate or remove content that violates these Terms or applicable law.

We are not required to keep feedback confidential, pay compensation for unsolicited feedback or respond to every submission.

Where required by law, you may retain moral rights or other rights that cannot be waived.

SECTION 14 — ERRORS, INACCURACIES AND OMISSIONS

The Services may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, shipping charges, delivery estimates or availability.

We may correct such information and update or cancel affected orders where reasonably necessary and permitted by law.

If an obvious pricing error affects an order, we may contact you and offer the option to proceed at the correct price or cancel the affected item for a refund.

Nothing in this section limits mandatory consumer rights or permits us to change an accepted order arbitrarily.

SECTION 15 — PROHIBITED USES

You may use the Services only for lawful purposes.

You must not use the Services to:

• Violate applicable laws or regulations
• Infringe intellectual property, privacy or other legal rights
• Harass, threaten, abuse, defame or harm another person
• Submit false, fraudulent or misleading information
• Transmit malware or harmful code
• Send unsolicited advertising, spam or deceptive communications
• Impersonate another person or entity
• Obtain unauthorized access to accounts, systems or data
• Interfere with the security or operation of the Services
• Collect personal information without lawful authority
• Make fraudulent purchases or payment disputes
• Circumvent purchase limits or geographic restrictions
• Scrape or systematically extract protected content without authorization

Legitimate use of ordinary search engines, accessibility tools and services operating with our permission is not prohibited.

We may restrict or terminate access where we reasonably believe these Terms or applicable law have been violated.

SECTION 16 — AUTOMATED SYSTEMS AND AGENTS

Automated systems, bots and autonomous or semi-autonomous software agents must not access or interact with the Services in a way that:

• Conceals their automated nature
• Circumvents security protections or access restrictions
• Completes or bypasses CAPTCHA measures without authorization
• Scrapes or extracts protected content contrary to these Terms
• Places orders without the purchaser’s informed authorization
• Interferes with store performance or customer access

We may apply reasonable technical measures to control automated access.

This section does not prohibit lawful accessibility technologies, ordinary browser functions or automated services expressly authorized by us.

SECTION 17 — SUSPENSION AND TERMINATION

We may suspend or terminate access to the Services where reasonably necessary because of:

• A material breach of these Terms
• Fraudulent or unlawful activity
• Security risks
• Abuse of store systems
• Legal or regulatory obligations

Termination does not affect rights and obligations that arose before termination, including outstanding payment obligations.

Provisions that by their nature should survive termination—including intellectual property, liability, indemnification, governing law and privacy provisions—will continue to apply.

SECTION 18 — DISCLAIMER OF WARRANTIES

We aim to keep the Services accurate, secure and available, but we cannot guarantee uninterrupted or error-free operation.

Except for warranties expressly provided by us or required by law, the Services are provided on an “as available” basis.

To the extent permitted by law, we disclaim implied warranties that may otherwise apply, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

These exclusions do not apply where prohibited by law and do not limit mandatory warranties, statutory guarantees or consumer remedies applicable to your purchase.

Nothing in these Terms excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded.

SECTION 19 — LIMITATION OF LIABILITY

To the fullest extent permitted by law, VELSENNE will not be liable for indirect, incidental, special or consequential losses that were not reasonably foreseeable when the applicable contract was formed.

We are not responsible for losses caused solely by:

• Information or instructions supplied incorrectly by the customer
• Unauthorized use of a customer account that was not caused by our failure to use reasonable care
• Events outside our reasonable control
• Third-party services over which we have no reasonable control

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

Nothing in these Terms limits your mandatory rights concerning faulty, damaged, incorrectly supplied or misdescribed products.

Where liability may lawfully be limited, our aggregate liability relating to an order will not exceed the amount paid for the affected products, except where a higher remedy is required by applicable law.

SECTION 20 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to compensate VELSENNE for reasonable losses, liabilities and costs arising directly from:

• Your material breach of these Terms
• Your unlawful use of the Services
• Your infringement of another person’s rights
• Fraudulent activity conducted through your account

This obligation does not apply to losses caused by VELSENNE’s own negligence, unlawful conduct or breach of duty.

We will provide reasonable notice of a relevant third-party claim and allow reasonable cooperation in its defense.

Nothing in this section imposes obligations on a consumer that are prohibited or considered unfair under applicable consumer law.

SECTION 21 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted or severed where necessary.

The remaining provisions will continue in effect.

SECTION 22 — WAIVER AND ENTIRE AGREEMENT

A failure or delay in enforcing a right under these Terms does not waive that right.

These Terms, together with policies and terms expressly incorporated by reference, form the agreement governing your use of the Services and purchases through the store.

They supersede prior communications concerning the same subject matter, but do not override representations or rights that cannot lawfully be excluded.

SECTION 23 — ASSIGNMENT

You may not transfer your rights or obligations under these Terms without our prior written consent, except where applicable law permits otherwise.

We may transfer our rights or obligations as part of a legitimate restructuring, business transfer or service arrangement, provided that doing so does not reduce mandatory rights available to you.

SECTION 24 — GOVERNING LAW AND DISPUTES

These Terms and agreements through which we provide the Services are governed by the laws applicable in the jurisdiction where VELSENNE is established.

This choice of law does not deprive consumers of mandatory protections available under the laws of their country or place of habitual residence.

Disputes will be submitted to a court with legal authority to hear them. Where applicable consumer law allows a customer to bring proceedings in another competent jurisdiction, that right remains unaffected.

Before commencing formal proceedings, we encourage you to contact us so that we can attempt to resolve the matter directly.

SECTION 25 — CHANGES TO THESE TERMS

The current version of these Terms is available on this page.

We may update these Terms to reflect changes to the Services, our business practices, applicable law or regulatory requirements.

Where required by law, we will provide notice of material changes. Updated Terms will take effect on the date stated in the update or notice.

Changes will not retroactively reduce rights already acquired in connection with an accepted order unless permitted by law.

SECTION 26 — CONTACT INFORMATION

Questions concerning these Terms should be sent to:

VELSENNE
Email: sales@velsenne.com
Business location: Chengdu, Sichuan, China

Please include your order number in messages relating to an existing order.

Additional legal business information will be supplied where required by applicable law.

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