Contact Us
Questions about a product, an order or a custom project? We're here to help.
Please contact VELSENNE through one of the official channels below. To help us respond efficiently, include the appropriate subject and relevant order or project details.
Customer Care
Email: sales@velsenne.com
WhatsApp: +86 138 8033 7534
Instagram: @velsenne
Service hours: Monday–Friday, 9:00 AM–6:00 PM China Standard Time (UTC+8).
We aim to respond to customer enquiries within 1–2 business days. Custom and wholesale enquiries may require 2–3 business days while we confirm product options with our manufacturing partners.
Business Address
No. 82, Xiapanjia Street, Dayi County, Chengdu, Sichuan 611300, China
Product Questions
Use the subject "Product Enquiry" and include the product name or link, your destination country and any questions about specifications, packaging or availability.
Existing Orders
Use the subject "Order Enquiry" and include your full name, order number and the email address used at checkout. Please do not send payment card details, passwords or other sensitive financial information.
Custom & Wholesale
Use the subject "Custom & Wholesale Enquiry" and include:
- Your name and business name
- Business website or social media account
- Country or delivery destination
- Product type or product link
- Estimated quantity
- Customization requirements
- Target budget and preferred delivery date
Customization is intended for qualifying project and wholesale quantities. Minimum quantities, samples, production timing, pricing and shipping are confirmed individually before an order is accepted.
Important
VELSENNE will only contact you through the channels listed on this page. We will never ask for your account password or full payment card information by email, WhatsApp or social media.