Shipping policy

VELSENNE Shipping Policy

Last updated: 2026.8.30

Thank you for shopping with VELSENNE. Our products are currently fulfilled and shipped from China to selected international destinations.

Please review this Shipping Policy before placing your order.

Order Processing

Orders are generally processed within 3–7 business days after payment has been successfully confirmed.

Business days do not include weekends or public holidays.

Processing time is separate from shipping transit time. During product launches, promotional periods, public holidays or periods of high order volume, processing may take longer.

If an item requires additional preparation or is subject to a different processing time, this will be stated on the relevant product page where reasonably possible.

Shipping Destinations

We currently ship only to selected countries and regions shown as available during checkout.

If your destination is unavailable at checkout, we are currently unable to accept or ship an order to that location.

We may change, restrict or suspend shipping to certain destinations because of carrier limitations, customs requirements, legal restrictions or operational considerations.

Estimated Delivery Times

Estimated delivery times vary depending on the destination, shipping method, customs clearance and local carrier operations.

An estimated delivery range may be displayed at checkout, on the product page or in the shipping confirmation email. Any stated delivery time is an estimate only and is not a guaranteed delivery date.

The total estimated delivery time consists of:

• Order processing time: generally 3–7 business days
• Shipping transit time: varies by destination and shipping method

International shipments may experience delays caused by customs inspections, public holidays, severe weather, carrier disruptions, peak shipping periods or other circumstances beyond our reasonable control.

Shipping Rates

Available shipping methods and applicable shipping charges are displayed at checkout before payment.

Shipping rates may depend on the destination, parcel weight, parcel dimensions, order value and available carrier services.

Promotional or free shipping offers, when available, may be subject to minimum order values, destination restrictions and other stated conditions.

Tracking Information

Where tracking is available, we will send a shipping confirmation email containing the tracking number or tracking link after your order has been dispatched.

Tracking information may take several business days to update after shipment.

Some local postal services may provide limited tracking after the parcel enters the destination country.

Customs Duties, Import Taxes and Fees

International orders may be subject to customs duties, import taxes, value-added tax, brokerage fees or other charges imposed by the destination country or local authorities.

Unless taxes or duties are expressly shown as included at checkout, these charges are not included in the product price or shipping fee and are the customer’s responsibility.

VELSENNE does not control these charges and cannot predict their amount. Please contact your local customs authority for further information before placing an order.

Failure to pay applicable customs charges may result in delay, refusal of delivery, return, abandonment or destruction of the parcel. Where permitted by law, costs arising from unpaid duties, refusal or non-collection may be deducted from any eligible refund.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address, recipient name, postal code, email address and telephone number.

Please review your information carefully before completing checkout.

If you notice an error, contact us immediately at wjj970715@163.com. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

VELSENNE is not responsible for delays, failed deliveries or losses caused by incorrect, incomplete or outdated information supplied by the customer. Where permitted by law, reshipping, return and carrier charges resulting from an address error may be charged to the customer.

Delivery Attempts, Unclaimed Parcels and Refused Delivery

Customers are responsible for monitoring tracking information and cooperating with the local carrier or customs authority when action is required.

If a parcel cannot be delivered because it is refused, unclaimed, customs charges are unpaid or delivery attempts are unsuccessful, the parcel may be returned, held, abandoned or destroyed.

Please do not refuse a delivery or instruct a carrier to return a parcel without contacting us first.

Where permitted by law, shipping, return, customs, storage, handling or carrier charges resulting from refusal or non-collection may be deducted from an eligible refund.

Delayed Shipments

International shipping delays can occur and do not automatically indicate that a parcel has been lost.

If your tracking information has not updated for an extended period or your order has not arrived within the estimated delivery range, contact us at wjj970715@163.com with your order number.

We will review the available tracking information and, where appropriate, contact the carrier or shipping partner.

Lost Parcels

A parcel will be treated as lost only after the relevant carrier or shipping partner confirms the loss, or after the applicable investigation period has ended.

If a parcel is confirmed lost, we will offer an appropriate solution, which may include a replacement or refund, depending on product availability and the circumstances.

Damaged Parcels

Please inspect your order as soon as it arrives.

If an item arrives damaged, contact us within 7 calendar days of delivery at wjj970715@163.com.

Please include your order number and clear photographs of:

• The damaged item
• The outer packaging
• The internal protective packaging
• The shipping label

Keep the product and all packaging until we have completed our review. Please refer to our Return & Refund Policy for further details.

Split Shipments

Items in the same order may occasionally be shipped separately because of product availability, parcel restrictions or fulfillment requirements.

If your order is divided into multiple parcels, you may receive more than one tracking number and the parcels may arrive at different times.

Delivery Dates

We are unable to guarantee delivery by a specific date.

If you are purchasing for a holiday, birthday, wedding or other time-sensitive occasion, please order as early as possible. Estimated delivery dates do not constitute a guarantee.

For shipping enquiries, contact:

VELSENNE
Email: wjj970715@163.com

Please include your order number in all order-related messages.