Contact information

VELSENNE Contact Information

Last updated: August 13, 2026

We are here to help with product questions, orders, shipping, returns and business enquiries.

Customer Support

Trading name: VELSENNE

Email: sales@velsenne.com

Business location: Chengdu, Sichuan, China

Customer service hours:

Monday–Friday
9:00 AM–6:00 PM China Standard Time (UTC+8)

We aim to respond within 1–2 business days. Response times may be longer during weekends, public holidays, promotional periods and product launches.

Order Enquiries

For questions about an existing order, please include:

• Your full name
• Your order number
• The email address used during checkout
• A brief description of your enquiry

For damaged, defective or incorrect items, please also provide clear photographs of the product, packaging and shipping label.

Please do not send payment card numbers, account passwords, verification codes or other sensitive financial information by email or through our contact form.

Returns

Do not send a return to our business location or to the address shown on a parcel without contacting us first.

All returns require prior approval. If a return is approved, we will provide the applicable return address and instructions.

Returns sent without authorization or to an address not provided by VELSENNE may not be accepted.

Please review our Return and Refund Policy before requesting a return:

/policies/refund-policy

Shipping Enquiries

For questions concerning delivery, tracking, customs charges or a delayed parcel, please include your order number and tracking number where available.

Our Shipping Policy is available at:

/policies/shipping-policy

Wholesale and Partnerships

For wholesale, private-label, corporate gifting or partnership enquiries, please visit:

/pages/wholesale

Please include your business name, country or region, website or social media account, products of interest, estimated quantity and preferred delivery timeline.

Social Media

Instagram: Instagram: @velsenne

WhatsApp: https://wa.me/8613880337534

Please verify that you are communicating only with an account linked from our official website. VELSENNE will never request your password or payment verification code through social media or messaging applications.

Business and Legal Information

VELSENNE currently operates from Chengdu, Sichuan, China.

Additional legal business information and a complete business address will be provided where required by applicable law.

This contact information may be updated as our business operations and customer service channels develop.

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